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Here’s an opportunity to provide superior customer service and care while at the same time reducing costs and maximizing revenue. ix Customer comes built-in with customer hotline and helpdesk, case management, telemarketing and campaign management. It also carries a customer self-service portal. For employees, ix Customer provides customer data and insight for intelligent customer interactions.
With ix Customer, businesses can:
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Increase customer retention, reduce churn and build customer loyalty through effective customer service and support
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Get a 360° view of customer for better understanding of customers’ behaviour, wants and need. By segmenting and profiling customers, your business is able to predict future trends, meet customer needs and resolve customer issues quickly
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Increase revenue with up-sell and cross-sell opportunities
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Allow customers to solve their own problems quickly and easily on customer self-help portal, and thus minimize customer support costs while increasing customer satisfaction
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Provide customers with value-added services such as bill presentment, product repair tracking, shipment tracking and workflow transparency
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Make strategic decisions based on customer intelligence
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Product Support
custcare@dbix.com.my
Tel: +603 7803 2711
Product Enquiry
Cindy Chong VP, Business Development
sales@dbix.com.my
Tel: +603 7803 2711
Partners
Join the program
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For product enquiry and support, email or call for further assistance.
sales@dbix.com.my
+603 7803 2711
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